Legal Information

1. Responsible for data treatment

ECOCO is a trademark brand that belongs to HELDUSAN IMPORT & EXPORT UNIPESSOAL, legal person nº 514 035 560, based in Rua Dr. Eurico do Amaral, Nº31 3520-050 Nelas - Portugal, hereinafter referred to as HELDUSAN, is responsible for processing of your personal data, commiting them with total transparency and in strict respect for the privacy reserve, as well as the rights, freedoms and fundamental guarantees, ensuring full compliance of the pesonal data protection law, available to be contacted by or by +351 969703150.

2. Our Privacy Policy

You have the right to the protection of your personal data. HELDUSAN respects the right of users to be informed about the collection and processing of their personal data. By browsing the website, the user accepts and gives his express consent to the collection and further processing of his personal data to HELDUSAN, in accordance with the Terms of Use contained in this Privacy Policy and for the purposes described therein. You should read this document carefully.
HELDUSAN acts as the manager of personal data, determines the purposes and means by which your personal data is processed, including all security measures. This ensures that personal data are processed in Portugal in a correct and lawful manner and in accordance with good practice.
In the treatment of data that can identify you directly or indirectly, we apply the principle of strict necessity. For this reason, this page has been created so that the use of your personal data is minimal and does not exceed the original purpose for which it was collected and processed.
This privacy policy is intended to provide you with all the information you need to understand our privacy practices. However, if you need any clarification or additional clarification regarding this Privacy Policy you can send your questions by email:

3. Personal Data

HELDUSAN does not collect any personal data about you, except unless you voluntarily provide your data, by completing the various registers or contact forms available. By sending your data to HELDUSAN, either by registering or by contacting, you are expressing your authorization regarding the processing of your personal data under the terms of this “Privacy Policy”.
The data requested on the website are not considered, in light of applicable legislation as sensitive data, and therefore do not apply to the inherent restrictions.

4. Data Processing

Provided data will be processed by HELDUSAN in accordance with the provisions legally applicable, in particular:
a. Treated lawfully and with respect for the principle of good faith;
b. Collected for specific, explicit and legitimate purposes, and not processed for other purposes;
c. Accurate and, if necessary, updated, and appropriate measures must be taken to ensure that inaccurate or incomplete data will be erased or rectified, taking into account the purposes for which they were collected or for which they are subsequently processed;
d. Preserved in such a way as to enable the identification of their holders only during the period necessary for the pursuit of the purposes of collection or further processing, being 3 years for email marketing purposes. After the stipulated period, data will be erased or anonymised. In case of registration for online purchase, data will be kept until the user deletes it in the site.

5. Data processing purpose

The personal data that HELDUSAN collects about you will be used for the following purposes:
- provide you with information regarding products, services or events, directly or indirectly related to HELDUSAN;
- perform customer satisfaction surveys;
- to develop HELDUSAN “marketing” strategies. Data may also be used for any additional purpose directly related to the original purpose for which it was originally collected.

6. Disclosure of Data

HELDUSAN undertakes not to transmit to any third party the personal data collected about you, except in the following circumstances:
- Third parties who provide specific services, such as external entities contracted by HELDUSAN.
- By using MailChimp services to manage newsletters and marketing actions, the personal data you submit through the forms on the website will be transferred to the Mailchimp for processing.
Any disclosure will be made without exceeding the purpose for which your personal data is collected and further processed. In addition, your personal data may be disclosed to third parties to:
- Request by administrative or judicial authorities;
- Danger or consummation of fraud or other illicit activities, such as attacks on HELDUSAN's technology and information systems.
- Protect the rights or property of HELDUSAN.
In case of a change in HELDUSAN's corporate structure including, without limitation, by incorporation, merger, sale, liquidation, or substantial transfer of assets. HELDUSAN may, in its sole discretion, transfer, sell or assign personal data collected through this website. Including, without limitation, personally identifiable information and associated information about users, one or more members or non-members.
In any case, your personal data will not be disclosed to third parties without being informed or without your consent when required by law, except as provided herein.

7. Data Security

The security and confidentiality of your data are important to us!
HELDUSAN uses standard security measures to prevent your personal data from being viewed or used by unauthorized third parties. Except in case of willful misconduct or gross negligence, HELDUSAN is not liable for any damages that may be incurred due to any loss, unauthorized access, misuse or alteration of the data collected.
The Access to provided data is limited to HELDUSAN employees, and any subcontractors or third parties who require such access to perform the provision of products and services to the user. Access may be available to official authorities, if necessary, to fulfill HELDUSAN's legal or contractual obligations, specifically when required by law or any court or administrative order, since it is issued by a competent body.
HELDUSAN warns that data collected on web pages may, when they are collected, circulate on the network without security conditions, at the risk of being viewed and used by unauthorized third parties.

8. Cookies

HELDUSAN uses the technology of "cookies" with the following purposes:
- prevent the user from having to repeat the input of previously requested information;
- make a total estimate of visitors and website traffic;
- configure the contents and services of the website according to the interests and preferences of the user.

9. Data access, rectification and deletion

You are entitled to obtain, freely and unrestrictedly, with reasonable frequency, free of charge, information about your data and its treatment. At any time you may, also freely, rectify and delete the data provided to HELDUSAN. For those effects, it is enough to send an email to the address giving indications of your intention.

10. Updates of this Privacy Policy

HELDUSAN reserves the right, at any time, update or change this Privacy Policy without prior notice to its users.
Whenever HELDUSAN updates its Privacy Policy, it will be immediately available on the website with the indicated update date.
This privacy policy is available so that you can make regular consultations, considering that you accept and agree with their terms. If you do not agree with the changes to the Privacy Policy, you should not browse the web page.

11. Supervisory Authority

Under legal terms, the data subject has the right to submit a complaint to the Comissão Nacional de Proteção de Dados or other control authority that is designated by the legal order in force.

12. Applicable Law

This Privacy Policy is governed in all respects by the Portuguese law, in particular by Law No. 67/98 of 26 October (Personal Data Protection Act) and other applicable legislation.
In case of dispute, the user agrees to undergo to the exclusive jurisdiction of the Portuguese courts.
13. Contacts

Any clarification or comment to this Privacy Policy should be addressed to HELDUSAN using the email:



ECOCO has created and maintains this Website for the purpose of centralising and making information pertaining to its activity, products and services available to the general public. Website contents are kept accurate and updated, except in case of technical errors. However, the site contains links to external entities over which ECOCO has no control and for which it is not responsible.
ECOCO seeks to minimise any inconveniences caused by technical errors. However, website data or information may have been created or structured in files or formats where errors may arise. Therefore, ECOCO cannot guarantee that no service interruptions or disruptions will occur as a result of these issues. ECOCO shall not be liable for these errors, whether arising upon viewing of this website or of any external websites linked to this website.


The contents of this website are protected by Copyright, Related Rights and Industrial Property Rights, under the terms of Portuguese and European Union Law, and international conventions, and must only be used under the conditions specified therein. Users are allowed to copy, import and use website information and symbols, at no cost, if expressly authorised by ECOCO, exclusively for personal or public use, provided such contents are not used for lucrative or offensive purposes and that the respective source is always mentioned. The ECOCO logo should be included whenever any website information is displayed on other webpages and the respective link provided.
Regarding links to external websites displayed on the ECOCO website, the authors’ authorisation should be sought or the respective source mentioned, as specified in the statements of the copyright holders involved.


Under the terms of Article 35 of the Constitution of the Republic of Portugal (CRP) and Law 67/98, of 26 October, the ECOCO website does not collect any personal data pertaining to its users. Therefore, users’ privacy is protected at all times. However, users will be identified in case of illegal activity or breach of conduct codes, or if disclosure of their identity is required by means of a judicial decision.
ECOCO commits to adopting all necessary measures to avoiding the loss, misuse or alteration of any data provided by the public.
Should a visitor send a message to ECOCO, their address will not be recorded or disclosed, unless its disclosure is required by means of a judicial decision.
ECOCO may provide online registration forms, information requests or other forms, for several purposes, through this website or by any other means. Filling of such forms involves the provision of personal data, which are automatically processed by ECOCO and used under the terms specified therein. ECOCO ensures that all data provided by users for the aforementioned purposes are treated as confidential and adequately protected. If you have any questions concerning the processing of these data, please contact us by e-mail, via the address provided at the bottom of this page.


ECOCO might make changes or updates to LEGAL WARNINGS, full or partial, at any time, even if not required by applicable legislation and regulations. All changes and updates will be effective from the respective date of publication on this page. Therefore, you should consult this section of our website on a regular basis, in order to view the updated versions of Legal Warnings.


This website is considered by ECOCO as a public service and the information contained therein as public information. Any attempts to change or upload information, as well as any other actions that may cause damage and/or compromise system integrity, are strictly forbidden and penalties may apply, according to applicable legislation.
If you have any questions or wish to make any comments concerning the information displayed on these pages, or regarding any relevant issues of a non-technical nature, please contact us through the address displayed below.


ECOCO uses automatic data collection systems such as cookies. This Cookie Policy is intended to inform users about our practices regarding our collection of your information through cookies and other tracking technologies when you visit our site.


A "cookie" is a small text file transmitted to the hard disk of the user's computer or mobile device through your browser, which is intended to improve the user experience on our website and the analysis of statistical data so that we can improve our services and / or products.
The information collected relates to Users' navigation preferences, namely how Users access, access from and use our website, not including information that identifies them, but only generic information.


Cookies are used to help determine the usefulness, the interest and the number of uses of our website, allowing a faster and more efficient navigation, eliminating the need to repeatedly enter the same information.
This helps us to improve our website and to provide a superior and more personalized service.


Permanent Cookies
are cookies that are stored at the browser level in your access equipment (PC, smartphone and tablet) and are used whenever you visit our website again.
Session Cookies
are temporary cookies that remain in your browser's cookie file until you leave our website. The information obtained by these cookies serves to analyze internet traffic patterns, allowing us to identify problems and provide a better browsing experience.


System Cookies
Used only by the website system. They allow you to navigate the website and use its features as well as access secure areas of the website. Without these cookies, you will not be able to use all the services that we offer you.
Analytical Cookies
They are used anonymously for the purpose of creating and analyzing statistics in order to improve the functioning of the website. This is statistical information about how the user browses on our website. Only ECOCO has access to this information collected by cookies, collectively and anonymously, in order to optimize its services and those of this website according to the needs and preferences of the users and so that we can provide a more personalized service.
Functional Cookies
They retain user preferences for site usage, so you do not need to reconfigure the site each time you visit.
Third Party Cookies
Used by our website in the communication with external services for the provision of contents or services.


All browsers allow the user to accept, reject or delete cookies, in particular by selecting the appropriate settings in their browser. You can set cookies in your browser's "options" or "preferences" menu.

To know more about cookies follow the following link

Please note, however, that by disabling cookies, you can prevent some of the services provided from working properly and may affect your browsing and consequently your experience on our website.

You can configure and manage cookies in your browser using the following steps:

Internet Explorer
- Disable cookies
1. Click the "Tools" menu and choose the "Internet Options" option;
2. Select the "Privacy" tab;
3. Click the "Advanced" button;
4. Select "Original Cookies" -> "Block";
5. Select "Third-party Cookies" -> "Block".

Mozilla Firefox
- Disable cookies
1. Click the "Tools" menu;
2. Select "Options";
3. Click on the "Privacy and Security" icon;
4. In the "History" section, select the "Use custom settings for history" option;
5. Disable the "Accept cookies from websites" option.

Google Chrome
- Disable cookies
1. Click "Settings" in the toolbar;
2. Scroll the website down and click "Advanced";
3. In the "Privacy and Security" section, click "Content Settings";
4. Select the "Cookies" option;
5. Disable the "Allow sites to save and read cookie data (recommended)" option.

- Disable cookies
1. Click the "Safari" option;
2. Select "Preferences";
3. In the top panel, select the "Privacy" tab;
4. In the "Cookies and Website Data" section, select "Block all cookies."


ECOCO may amend, update or revoke, at any time, all or any part of the LEGAL NOTICES even if it is not required by applicable laws and regulations. All changes and updates will take effect upon posting on this page of the website. In this way, we advise you to regularly check this section of our website in order to keep up to date with our Legal Notices.


If you have any questions or concerns about our Cookies Policy, please send us your request for clarification through the email .

In compliance with Article 18 of Law 144/2105, consumers wishing to receive information concerning alternative dispute resolution should contact ECOCO via e-mail, at, or the Alternative Dispute Resolution (ADR) Centre for Consumer Disputes:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
(Portuguese National Centre for Consumer Dispute Information and Arbitration)

Faculdade de Direito da Universidade Nova de Lisboa – Campus de Campolide
(Nova University of Lisbon Law School – Campolide Campus)
1099-032 Lisboa

For additional information, visit the Consumers Portal at


The European Commission has created the ODR platform in order to promote and facilitate the alternative resolution of disputes between consumers and traders concerning online sales agreements or services, i.e. situations where traders or their agents offer goods or services on a website or through any other electronic means, which are ordered or subscribed to by consumers through the same channels.
For additional information, visit the European Online Dispute Resolution Platform website:


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